JSM space admin: Explore space settings and configure access

Deliver a well-configured service space

In this two-course series, an expert instructor will teach your team how to set up a service space that meets the needs of customers and support teams.

This is the first course in the series. In this course, you’ll learn how to:

• Define what Jira Service Management is and the roles within

• Set up a new service space

• Add agents and collaborators to the service space

• Manage organizations

The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time. Each team member gets a safe, hands-on sandbox environment.

This course is designed for beginner Jira Service Management space admins.

There are no course prerequisites, but your team should have a working knowledge of Jira Service Management.

Modules

• Explore Jira administration

• Jira Service Management basics

• Set up a service space

• Manage access and permissions