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JSM PCI-DSS Certification & Sensitive Data Vaults - EAP & Co-design
Hi Community š I'm Ash, a Product Manager on the Jira Service Management (JSM) team. We're looking for customers to help shape how JSM handles payment card data and other sensitive information. JSM will be pursuing our own PCI-DSS certification so we can provide you with a Attestation of Compliance (AOC) The problem we'reā¦
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Changes to the Development page in Jira Cloud: Retiring Work Suggestions
Hi Community, In Jira Software Cloud, the Development page provides engineering managers and team leads with a unified view of delivery healthābringing together key metrics, related work (like pull requests and deployments), and proactive recommendations across the software development lifecycle. As part of thisā¦
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Individual Capacity Planning is now available on the Atlassian Rovo MCP Server
Hi Community I'm Anurag, an engineer from the Jira team working on Individual Capacity Planning. You can now manage Individual Capacity Planning from your AI client or agent through the Atlassian Rovo MCP Server. Your agent can see who is allocated to what, allocate people to work, and manage non-project work, all throughā¦
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š Day 4ļøā£ of Remix or Treat Week: Remix is officially GA! Celebrate with š§ The Franken-Page Challe
Weāre excited to reveal the Remix or Treat SPOOKY SURPRISE!!! Did you know that Confluence pages with visual elements are nearly 2x as likely to be read by a wider audience compared to pages without? That's why we're so excited to announce that Remix with Rovo is officially GA today! Now you can help raise that dusty oldā¦
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š Announcing: The new Forums Insiders group!
Following our forums migration to a new platform, weāre making it even easier to connect, collaborate, and grow your skills! With this in mind, we are bringing together our former Contributors and Atlassian Answerers groups into one unified space: the Forums Insiders group! š The Forums Insiders group is a dedicatedā¦
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JSM SLA Redesign - Early Access Program!
Weāre inviting Atlassian Community members to join our SLA Redesign Early Access Program. Use this EAP link to sign up! The SLA Redesign EAP is here! Hereās an early look at whatās coming: weāre redesigning the SLA experience in Jira Service Management, and weāre looking for a small number of sites to try it before broaderā¦
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š Day 2ļøā£ of Remix or Treat Week: The Slide Sorcerer Prompt Challenge to share your spells! āØšŖ
Here's a little secret every sorcerer knows: when you transform content into a Confluence slides deck , the prompt you give is like casting a spell šŖ. The words you choose shape the tone, the structure, the slide count, and the visual impact. A great prompt is the difference between a flat page and a presentation thatā¦
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The Agent Governance Loop: Establishing Identity for Non-Human Actors in AI Governance
Hi Community! š Iām Mahesh Shivamallappa from the Identity & AI governance team at Atlassian. As autonomous agents and AI tooling rapidly join our workflows, organization admins are facing an entirely new operational challenge: governing non-human actors that work alongside human teammates. Below is a look at the emergingā¦
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Research opportunity: Field Level Security in JSM!
Hi everyone š Some service requests contain information that not everyone should see or change. Weāre exploring field-level security in Jira Service Management, starting with Forms, and weād love to learn how your team handles this today. Our initial focus is letting space admins control access to individual Forms fields:ā¦
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Help shape the future of Data Manager: tell us what's missing (and what you'd build from scratch)
Hi Community I'm Subrata, a Product Manager on the Jira Service Management Assets team. I work on Data Manager, the part of Assets that brings in, cleans up, matches and combines asset data from all your sources. We're planning what comes next for Data Manager, and we want the people who use it every day to help shape it.ā¦
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Whatās new in CSM? WhatsApp, Voice (Beta), Skills and more
Hi everyone! Weāre back from Team ā26 Europe, where we showcased whatās new in Customer Service Management! It was great to hear your questions, feedback and ideas, and demo some of the pretty chunky pieces our teams have been working on. If you missed us there, or want to try out what you saw, hereās a roundup of whatā¦
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Update: Adding missing size validation on Remote Issue Link fields in Jira Cloud
Hi everyone, We are sharing a quick update regarding a bug fix and validation improvement on Remote Issue Links in Jira Cloud. Currently, while fields like Link Title, Global ID, and Relationship validate a standard 255-character limit, a few other fields (such as URL, Summary, and Icon attributes) have been missingā¦
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Meet the new and improved Rovo Desktop: fast, beautiful, and right where you work
Hi Atlassian Community, If you caught the Team '26 Europe keynote, you got a sneak peek of something our team has poured a lot of love into. Today I'm thrilled to share more: the new and improved Rovo Desktop is coming in November to macOS! And it's the biggest update to the app since we opened the beta. We reimagined Rovoā¦
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Do you triage work in Jira? Join our research study & earn $100 USD!
Hi Jira Community! Iām Ami from the Atlassian Research team! š Weāre conducting research with people who triage incoming work and backlogs in Jira. Weād love to hear about your experience! Whatās involved: Format: A 60-minute, 1-on-1 remote interview conducted via Zoom. What youāll do: (1) Discuss how you & your teamā¦
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ā”ļøShare your daily Jira (and Rovo!) shortcuts & hacks: What saves you the most time?
Hi, Jira Community! š Whether you live in Jira every day or just pop in to update your sprint tasks, we all develop our own personal tricks to get through our queue faster. To help everyone speed up their day-to-day workflow, we're kicking off a thread to collect favorite daily Jira shortcuts, automation tricks, and Rovoā¦
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JSM On-Call Notifications & Aliases Now in Microsoft Teams
TL;DR: Following our last update that lets you manage incidents directly from MS Teams, Jira Service Management ChatOps now brings on-call schedule notifications and dynamic schedule aliases directly into Microsoft Teams. Ever wondered whoās on call right now, then spent several minutes searching calendars or messaging theā¦
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Working with agents should be as easy as sending a Loom. Now it is.
For years, sending a Loom has been the fastest way to show a teammate what you mean. Now, it works for agents too. Loom connects what you say, show, and record with the AI tools you use every day, so your everyday recordings become context that your agents can act on. What's new Record for agent: A new way to record inā¦
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Loom is Live on Product Hunt!
Record for agents built into the all-new Loom for Mac desktop app are officially live on Product Hunt. Help us celebrate and show support by trying out the new features and leaving a comment on the Product Hunt launch with your early thoughts and feedback! Check out the launch here! Loom: Record for Agent - Watch Video
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New AI test agents in Bitbucket Tests
Hi Bitbucket Community! š We've added new AI agents to the Bitbucket Tests tab that take care of routine test maintenance for you: Test Optimizer - makes a test better without changing what it checks. Test Cleanup - safely removes a test from codebase you no longer need. Fix Flaky Test (now improved) - fixes tests thatā¦
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Try out Jiraās new Delivery Agent and help us shape it with your feedback!
The Jira Delivery Agent is now available, and itās built to take repetitive delivery rituals off your plate. Instead of teams manually sweeping boards every morning, chasing down stale tickets, or piecing together status updates from scratch, the Delivery Agent reads the real-time state of your Jira space and turnsā¦
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Introducing the JSM App Admin Role
A focused admin role for JSM For JSM owners managing multiple service spaces, portals and integrations, the new JSM App Admin role provides app-wide configuration access without granting access to unrelated Jira product settings. It supports least-privilege delegation while existing Jira Administrator permissions remainā¦
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ā”ļø Classify with Rovo: Jev is coming to Automations
Hi Atlassian Community! š You may have heard the buzz already but a little over a month ago TypeSafe AI released Jev, a new type of classification and decision model. We're definitely excited at the possibilities so we've been working on building a new Automation step that brings Jev into your automation flows. We showedā¦
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How we're shaping the future of the Atlassian Community, together š
Hello, community! š With our brand-new platform up and running, we want to make sure your voice directly shapes how our community evolves. Thatās where our Forums Ideas & Feature Requests space comes in! Whether youāre submitting an idea, chiming in on a thread, or casting your vote, hereās a quick guide to how theā¦
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The future of your *.opsgenie.net email integrations
Gāday everyone, hope youāre goin' well! Iām Scot from Atlassianās ITSM Support team, with good news about the future of your *.opsgenie. net-based email integrations. Your email integrations will continue after April 2027, and you donāt need to change your systems to use new email addresses. Your email integrations usingā¦
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š£ Sign up to help shape new Rovo-powered experience insights on your services (EAP)
We are inviting a small group of customers to join a closed early-access experiment for a new, AI-powered way to understand the interactions employees have with their service team. Experience measurement matters because meeting technical SLAs doesn't guarantee success, measuring actual user satisfaction and frictionā¦