Create service projects
Tailor Jira Service Management to the needs of your users, map your organization's business requirements to Jira Service Management, choose the right project template, and configure requests and SLAs.PRODUCTS
Jira Service Management
ROLE
Jira Service Management Project Admin
After this course, you'll be able to:
- Configure Jira Service Management according to business requirements
- Differentiate project types, templates, and shared configurations
- Use queues to filter and manage requests
- Set up your services and your organization’s service relationships
- Troubleshoot common SLA problems
Duration
45 MIN
Progress 0%
This course appears in these learning paths
Lessons list
Map business requirements to Jira configurations
5 MIN
Compare company-managed projects and team-managed projects in Jira
5 MIN
Choose a project template in Jira
10 MIN
Set up requests and queues
10 MIN
Set up your services in Jira Service Management
5 MIN
Configure SLAs to manage service quality goals
10 MIN
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
After this course, you'll be able to:
- Configure Jira Service Management according to business requirements
- Differentiate project types, templates, and shared configurations
- Use queues to filter and manage requests
- Set up your services and your organization’s service relationships
- Troubleshoot common SLA problems
Duration
45 MIN
Progress 0%