Manage customer requests in Jira Service Management
Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.PRODUCTS
Jira Service Management
After this course, you'll be able to:
- Define service project roles
- Take bulk actions on work items
- Filter requests by their type
- Identify work items at risk of breaching their service-level agreement
- Use best practices when responding to customers
- Create knowledge base articles and categories
Duration
50 MIN
Progress 0%
This course appears in these learning paths
Lessons list
Explore roles for a service project
10 MIN
Organize your work in Jira Service Management
15 MIN
Communicate effectively with customers in Jira Service Management
10 MIN
Create knowledge base articles
15 MIN
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
After this course, you'll be able to:
- Define service project roles
- Take bulk actions on work items
- Filter requests by their type
- Identify work items at risk of breaching their service-level agreement
- Use best practices when responding to customers
- Create knowledge base articles and categories
Duration
50 MIN
Progress 0%