Use Atlassian Intelligence for service management
Set up Jira Service Management’s virtual service agent, powered by AI, and let it resolve common problems, answer FAQs, and triage requests to help agents deliver exceptional service at scale.PRODUCTS
Jira Service Management
After this course, you'll be able to:
- Use Atlassian Intelligence answers in a virtual service agent
- Activate Atlassian Intelligence answers in Slack
- Use Atlassian Intelligence to suggest request types and fields for your service project
- Group alerts using Atlassian Intelligence
- Use Atlassian Intelligence to populate your post-incident review
Duration
40 MIN
Progress 0%
This course appears in these learning paths
Lessons list
Set up the virtual service agent
20 MIN
Accelerate request management using AI
10 MIN
Detect and respond to incidents using Atlassian Intelligence
10 MIN
Please note: screenshots in the lessons may not exactly match your view.
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
After this course, you'll be able to:
- Use Atlassian Intelligence answers in a virtual service agent
- Activate Atlassian Intelligence answers in Slack
- Use Atlassian Intelligence to suggest request types and fields for your service project
- Group alerts using Atlassian Intelligence
- Use Atlassian Intelligence to populate your post-incident review
Duration
40 MIN
Progress 0%