Explore IT service management
Learn the basics of ITSM practices and the IT infrastructure library so you can align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.After this course, you'll be able to:
- Define the principles and benefits of IT service management
- Explain core ITSM practices and the ITSM maturity model
- Explain how you can unite your teams on one platform using the Atlassian ITSM solution
- Explain how you can align IT services with business strategy using ITIL framework
Duration
20 MIN
Progress 0%
This course appears in these learning paths
Lessons list
What is IT service management?
5 MIN
Explore ITSM practices
10 MIN
What is the IT infrastructure library?
5 MIN
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After this course, you'll be able to:
- Define the principles and benefits of IT service management
- Explain core ITSM practices and the ITSM maturity model
- Explain how you can unite your teams on one platform using the Atlassian ITSM solution
- Explain how you can align IT services with business strategy using ITIL framework
Duration
20 MIN
Progress 0%