Configure service projects for service request management
Improve customer care by standardizing your organization’s response, coordination, and fulfillment of service requests with service request management.PRODUCTS
Jira Service Management
ROLE
Jira Service Management Project Admin
After this course, you'll be able to:
- Identify Atlassian apps to use for service request management
- Use a virtual service agent to automate support interactions
- Reduce your IT team’s workload with Jira automation rules
- Follow best practices for automating service request management
Duration
50 MIN
Progress 0%
This course appears in these learning paths
Lessons list
What is service request management?
10 MIN
Create Jira automation rules for service request management
15 MIN
Set up the virtual service agent
20 MIN
Use reports to improve service request management
5 MIN
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
After this course, you'll be able to:
- Identify Atlassian apps to use for service request management
- Use a virtual service agent to automate support interactions
- Reduce your IT team’s workload with Jira automation rules
- Follow best practices for automating service request management
Duration
50 MIN
Progress 0%