Configure service projects for IT service management
Make delivering IT as a service (ITSM, or IT service management) run smoothly by organizing and automating your team’s work and keeping your team updated with internal notifications.PRODUCTS
Jira Service Management
ROLE
Jira Service Management Project Admin
After this course, you'll be able to:
- Describe what IT service management (ITSM) is
- Present customers with the correct information using screens, forms, and a knowledge base
- Make it easy for customers to submit requests through email and Slack
- Ensure customers see the correct information
- Prioritize the customer experience with surveys and SLAs
Duration
25 MIN
Progress 0%
This course appears in these learning paths
Lessons list
What is IT service management?
5 MIN
Support your ITSM team with project configurations
10 MIN
Improve your ITSM customer experience
10 MIN
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.
After this course, you'll be able to:
- Describe what IT service management (ITSM) is
- Present customers with the correct information using screens, forms, and a knowledge base
- Make it easy for customers to submit requests through email and Slack
- Ensure customers see the correct information
- Prioritize the customer experience with surveys and SLAs
Duration
25 MIN
Progress 0%